Not properly conveying procedure prep information to the patient and lack of conflict checking represent the two major causes of unnecessary patient rescheduling.
A quality RIS will have a comprehensive exam prep database that allows different preps for different doctors. That’s because doctors often like their patients to be prepped differently. If a patient is not properly prepped when they arrive for their exam, they have to cancel and reschedule.
Canceling exams represents lost opportunity and lost revenue because that time slot is now wasted. If conflict checking is not performed by the RIS, during scheduling, the exam might also need to be canceled and rescheduled.
For example, if a patient comes in for an abdomen two view exam but they just had a barium enema yesterday at a branch location, the patient will still be full of barium and the resulting image will be loaded with artifacts that render the exam useless. This wastes the time of the patient, the techs, the transcriptionist and the radiologist and reduces patient satisfaction.
A quality RIS, such as RISynergy, will be able to utilize procedure preps and conflict checking.